Ordering and Payment
How do I place an order?
You can place an order by browsing our product catalog, adding items to your cart, and proceeding to checkout. Follow the on-screen instructions to complete your order.
What payment methods do you accept?
We accept major credit/debit cards, online payment platforms, and bank transfers. Please check our payment page for the most up-to-date information.
Is my payment information secure?
Yes, we use industry-standard encryption to ensure your payment information is safe and secure.
Can I cancel or modify an order after it's been placed?
If your order has not been processed or shipped, you may contact our support team to request a cancellation or modification.
Is there a minimum purchase requirement for orders?
There is no minimum purchase requirement unless stated during special promotions.
How can I pre-order an item?
For pre-orderable items, simply select the product, add it to your cart, and follow the checkout process. Pre-order details will be provided on the product page.
Shipping and Delivery
How long will it take to receive my order?
Orders are typically processed and shipped within 2-3 business days. Delivery times depend on your location and the chosen shipping method.
What are the shipping fees?
Shipping fees vary depending on the weight and destination of the package. You can view the shipping fees during checkout.
Do you offer international shipping?
Currently, we focus on local shipping within the Philippines. For international shipping inquiries, please contact us.
How much does shipping cost?
Shipping costs depend on the size, weight, and destination of your order. The exact amount will be calculated at checkout.
What is your courier? How do you ship items?
We use reliable couriers such as [insert courier name] for all shipments. Items are shipped with tracking, and you’ll receive updates via email.
How long will it take to receive my pre-order items?
Delivery times for pre-ordered items vary depending on the release date. You will be notified when your item is ready for shipment.
What happens if the release date is delayed?
If a release date is delayed, we will notify you via email and provide updated shipping information.
How can I track my order?
Once your order has been shipped, you will receive a tracking number via email, which you can use to monitor the status of your shipment.
What happens if my order is lost or delayed during shipping?
If your order is delayed or lost, please contact our customer support team, and we will assist you in locating your package or arranging a replacement.
Returns and Refunds
What is your return and exchange policy?
You may return eligible items within 7 days for a refund or exchange. Please ensure items are unused and in their original packaging.
How do I initiate a return or exchange?
Contact our customer support team at shellycolor2021@gmail.com within 7 days of receiving your order to begin the return or exchange process.
When will I receive my refund?
Refunds are processed within 30 working days after receiving and inspecting your returned item. The refund will be issued to your original payment method.
Can I cancel a pre-ordered item?
Yes, you can cancel a pre-order by contacting customer support before the item is shipped.
What if I was not able to pay the remaining balance on my pre-ordered item?
Failure to pay the remaining balance may result in the cancellation of your pre-order. Please contact us if you encounter payment issues.
Can I return or exchange a product if it's been used, damaged, or ruined?
No, we only accept returns and exchanges of unused items in their original condition and packaging.
Account and Privacy
How do I create an account?
You can create an account by clicking on the Sign Up button on our website and filling out the registration form.
How do you protect my personal information?
We take your privacy seriously. All personal information is encrypted and stored securely. Please refer to our Privacy Policy for more details.
How can I update my account information, such as my email or shipping address?
You can update your information by logging into your account and going to the Account Settings section.
Can I change my password if I forget it?
Yes, click on the Forgot Password link on the login page and follow the instructions to reset your password.
Contact and Support
How can I contact your customer support?
You can reach us by emailing shellycolor2021@gmail.com or through our contact form on the website.
What hours are your customer support available?
Our customer support is available from 8:30 am to 12:00 pm; 1:00 pm to 5:00 pm, Monday to Saturday.
Discounts and Promotions
Are there any loyalty or rewards programs available?
We offer various promotions and discounts throughout the year. Please sign up for our newsletter to stay updated on current offers.
Technical Concerns
I'm encountering some technical issues while browsing your website. Could you please advise me on the best steps to take?
If you're experiencing technical issues, try clearing your browser’s cache and cookies, or switch to a different browser. If the problem persists, contact our support team for assistance.
Are there any browser or device requirements for using your website?
Our website is optimized for most modern browsers and devices. For the best experience, ensure your browser is up to date.
